Terms and Conditions:
Shipping to a different delivery address
We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.
Product Description
We take every care to ensure that the description and specification of our products are precise. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used to view the products.
Product Size and Color
All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. Likewise, although Swiss dyes are used for accuracy, colors can vary slightly from rug to rug. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please utilize our custom size calculator embedded to our product listing in our Shop area. Please Contact Us for other changes such as colors, materials, or shapes.
Stock Availability
We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If an item is out of stock at the time of order, but due in stock within two weeks, this will be shown as in stock and we will process your order as normal but let you know that your order will be delayed.
If one or more item of a multiple order is out of stock, we will not dispatch your order until all items are in stock. We will let you know this, and give you the option to split your delivery for an additional delivery charge.
Force Majeure
Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labor or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract.
Data Protection
The Company is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act.
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So, we’d like to reassure you that any information you provide here will remain safe and secure.
Rights of Third Parties
For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.
Applicable Law
We own, control and operate the web site from our offices within India. Accordingly, the laws of India govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside India you do so on your own initiative and you hereby agree that in the event of a dispute between The Company and you the laws of India will apply at all times.
Our address and all communications can be addressed to us at: –
Ashikavin Enterprises LLP, 11/495, Bandhu Bujhawan Lane, Ganeshganj, Mirzapur, U.P. 231001 INDIA.
Title and Risk
We retain ownership of any products ordered until we have received full payment for such products.
Complaints Procedure
If you have any queries, issues or complaints in relation to any products purchased from The Rug Company, please contact at [email protected]
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the India Online Dispute Resolution platform.